Frequently asked questions

Everything you might want to know before you start.

Is VideoTools free?

Yes. You can download, convert and compress files up to 2GB for free with no account. Pro unlocks batch jobs, 4K output and a priority queue.

Do I need to install anything?

No. Everything runs in your browser and on nearby edge servers. There's no app or extension to install.

What formats are supported?

MP4, MOV, WebM, MKV, AVI and GIF for video, plus MP3 and WAV for audio. More are added regularly.

How long are my files kept?

Processed files are automatically deleted from our edge cache within a few hours. We never keep a permanent copy.

Is there a file size limit?

Free accounts can process files up to 2GB. Pro raises this to 20GB per file.

Can I use it on mobile?

Yes — the workspace is fully responsive and works in any modern mobile browser.

How do I contact support?

Email support@videotools.example and we'll get back within one business day.